Remote Support Consent

Last Updated: March 16, 2026

At BPM Tech Solutions, we prioritize your security and control during every technical support session. This Remote Support Consent document explains how our remote assistance process works and your rights as a customer.

1. Explicit Customer Approval

A remote support session will only begin after you have given your explicit approval. Our technicians will never connect to your computer without your knowledge and consent. You must initiate the request and provide the necessary access credentials or download the remote support tool as instructed by our technician.

2. Transparent Actions

During the remote session, our technician will explain the actions they are performing before they take them. You will be able to see everything the technician is doing on your screen in real-time. We encourage you to ask questions at any point during the session.

3. Customer Control and Termination

You remain in full control of your computer at all times. You have the right to terminate the remote support session at any time for any reason. Closing the remote support tool or disconnecting your internet connection will immediately end the technician's access to your device.

4. Security and Privacy

We use industry-standard encryption to ensure that the remote connection between our technician and your computer is secure. We do not access or store any of your personal files or sensitive information unless it is directly related to resolving the technical issue you reported.

By proceeding with a remote support session, you acknowledge that you have read and understood this consent document and agree to its terms.