At BPM Tech Solutions, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information Collection

We collect information that you provide to us directly when requesting support, such as your name, email address, phone number, and a description of your technical issue. We may also collect technical data about your device to facilitate support.

2. Use of Information

The information we collect is used solely to provide technical support services, communicate with you about your request, and improve our service quality. We do not sell or share your personal information with third parties for marketing purposes.

3. Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at info@bpmtechsolutions.com.

6. Remote Access

During a support session, our technicians may access your computer remotely. This access is only possible with your explicit permission and is terminated immediately once the session is closed. You can monitor all actions taken by the technician on your screen.