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Terms of Service

Last Updated: March 16, 2026

By accessing our website and using our remote technical support services, you agree to comply with and be bound by the following Terms of Service.

1. Service Scope

BPM Tech Solutions provides remote technical assistance for common computer issues, including but not limited to printer setup, Wi-Fi troubleshooting, email configuration, and device performance optimization. Our services are provided on an "as-is" and "as-available" basis.

2. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate information about your technical issue.
• Backing up your data before any remote support session begins.
• Remaining present at your computer during the entire remote session.
• Ensuring you have the legal right to authorize access to the device being serviced.

3. Payment Terms

Our service fees start at $199.99. Payment is required upon successful completion of the service. We accept major credit cards and other secure payment methods. All charges will be disclosed to you before the technician begins work.

4. Liability Limitations

BPM Tech Solutions and its technicians shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to data loss or hardware failure. Our total liability shall not exceed the amount paid for the specific service session.

5. Service Availability

While we strive to provide timely assistance, we do not guarantee immediate availability of our technicians. Service availability may be affected by high demand, technical limitations, or other factors beyond our control.

6. Dispute Resolution

Any disputes arising out of or relating to these Terms of Service or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The venue for any such arbitration shall be in the State of Texas.

Refund Policy

Last Updated: March 16, 2026

At BPM Tech Solutions, we strive to provide the highest quality remote technical support. We stand behind our work with a clear and fair refund policy.

1. No Fix No Fee Policy

Our primary commitment is to resolve your technical issues. If our certified technicians are unable to fix the specific problem you reported during your support session, you will not be charged for that repair attempt. This "No Fix No Fee" guarantee ensures that you only pay for successful results.

2. Conditions for Refunds

Refunds may be granted under the following conditions:

• The technical issue was not resolved despite a completed support session.
• You were charged incorrectly or multiple times for the same service.
• The service provided did not match the scope agreed upon during the initial request.

3. Timeframe for Requesting Refunds

If you are dissatisfied with our service or believe you are eligible for a refund, you must submit a request within 30 days of the service date. Requests made after this 30-day period will be evaluated on a case-by-case basis at our sole discretion.

4. Payment Processing Information

Approved refunds will be processed within 7-10 business days. The refund will be credited back to the original payment method used at the time of purchase. Please note that depending on your financial institution, it may take additional time for the credit to appear on your statement.

5. Contact Us

To request a refund or if you have any questions regarding our Refund Policy, please contact us at info@bpmtechsolutions.com or call us at 888-606-7273.